Return & Refund Policy
Cancellations
If you want to cancel an order, please send us an email including your order information and the reason why you want to cancel your order.
Not shipped orders, we will arrange a full refund. If order already shipped, please return to us once you received.
You have 30 days after receiving your item to request a return (Not used item only).To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returned items that do not meet these requirements may not qualify for a refund.
How to Return Your Package?
Send an email including your order information, return reasons, and some photos or videos to show the problem to support@npagtattoo.com. Then we will provide you with the best solution to solve the problem. After the item is delivered to us, you can request a full refund or a replacement.
If your return is accepted, we’ll send you a return address, Items returned to us without first requesting a return will not be accepted.
Note: We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will notify you within one business day and let you know if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, and you have still not gotten your refund, don't hesitate to get in touch with us at support@npagtattoo.com.
Note:
If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;
The buyer should pay the freight if the return is due to the buyer’s problem (such as: not liking/wanting the item, or ordering the wrong product/size, as well as leaving the wrong address).
No restocking fee is to be charged to the consumers for the return of a product. Customers need to be charged the freight, on the return costs, please connect with support@npagtattoo.com.
If you want to cancel an order, please send us an email including your order information and the reason why you want to cancel your order.
Not shipped orders, we will arrange a full refund. If order already shipped, please return to us once you received.
You have 30 days after receiving your item to request a return (Not used item only).To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Returned items that do not meet these requirements may not qualify for a refund.
How to Return Your Package?
Send an email including your order information, return reasons, and some photos or videos to show the problem to support@npagtattoo.com. Then we will provide you with the best solution to solve the problem. After the item is delivered to us, you can request a full refund or a replacement.
If your return is accepted, we’ll send you a return address, Items returned to us without first requesting a return will not be accepted.
Note: We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will notify you within one business day and let you know if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, and you have still not gotten your refund, don't hesitate to get in touch with us at support@npagtattoo.com.
Note:
If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;
The buyer should pay the freight if the return is due to the buyer’s problem (such as: not liking/wanting the item, or ordering the wrong product/size, as well as leaving the wrong address).
No restocking fee is to be charged to the consumers for the return of a product. Customers need to be charged the freight, on the return costs, please connect with support@npagtattoo.com.